Jurnal Al-fatih Global Mulia

Unlocking Success: How Work-Life Balance and Physical Environment Shape Employee Performance and Job Satisfaction at PT. Pos Indonesia (Persero)

Hemmy Fauzan — 2025-06-26

His study analyses the effect of work-life balance and physical work environment on employee performance, with job satisfaction as an intervening variable at PT POS Indonesia. This study uses primary and secondary data and is analysed by path analysis using IBM SPSS 26. The sampling technique used is non-probability sampling with the saturation method, where 42 statements were distributed via Google Forms to 148 respondents. The results showed that work-life balance has a direct effect on job satisfaction, as well as the physical work environment which also has a significant impact on job satisfaction. In addition, work-life balance and physical work environment simultaneously affect job satisfaction. Work-life balance and physical work environment each have a direct impact on employee performance. Job satisfaction also plays a role in improving employee performance. Overall, work-life balance, physical work environment, and job satisfaction simultaneously affect employee performance. Sobel test results confirm that job satisfaction can moderate the relationship between work-life balance and physical work environment on employee performance.

PENGARUH KUALITAS PELAYANAN DAN NILAI KONSUMEN TERHADAP LOYALITAS PELANGGAN PADA JASA PENCUCIAN PAKAIAN LAUNDRY SYARIAH DI MJ LAUNDRY CIKARANG

Yeni Masruri — 2025-08-20

The laundry business is a business engaged in the service sector. Human needs for the existence of laundry. Laundry business is a business that follows the changing lifestyle. This study aims to analyze and partially determine the effect of Service Quality on Customer Loyalty and Consumer Value. Customers and Consumer Value have an effect on Customer Loyalty and analyze and know simultaneously Service Quality and Consumer Value have an effect on Customer Loyalty at Sharia Laundry. Analysis using multiple linear regression tests and hypothesis testing using the t-test and f-test with hypothesis testing using the t-test and f-test with the help of the spss version 2.0 program. Based on hypothesis testing it can be concluded that Service Quality Service has t-count>t-table, namely 1.851> 1.701 with a significance level of 0.001 <0.05. significance level 0.001 <0.05. Likewise with Consumer Value, Consumer Value has t-count> t-table namely 2.557> 1.701 with a significance value of 0.002 <0.05. significance of 0.002 <0.05 means that each variable partially has a significant effect on Customer Loyalty. Likewise with the results of the f test state that in multiple linear regression testing shows the results of f count> f table, namely 5.697> 3.354 with a significance level of 0.000 <0.05, meaning that each variable partially has a significant effect on Customer Loyalty. significance level of 0.000 <0.05, so it is proven that the two variables of Service Quality and Consumer Value simultaneously have a significant effect on Customer Loyalty.

Keywords: Service Quality, Consumer Value, Customer Loyalty.

The PERAN FINANCIAL TECHNOLOGY DALAM MENINGKATKAN KUALITAS LAYANAN PADA PERBANKAN SYARIAH DI INDONESIA

Risna Nur Ainia — 2025-08-24

Abstract

Financial Technology (fintech) is one of the main drivers of innovation in the financial services system, creating new opportunities to improve efficiency, accessibility, and customer satisfaction. This study aims to analyze the role of fintech in improving the quality of Islamic banking services, as well as to evaluate the extent to which the integration of this technology is in line with Islamic principles. The research method used is a qualitative approach with literature studies and secondary data analysis from various related publications. The results of the study indicate that the implementation of fintech, such as Islamic mobile banking, digital payment services, and Islamic-based peer-to-peer financing, has made a positive contribution to increasing the speed of service, transparency, and customer convenience.

Keyword: Financial Technology, Services, Islamic Banking

Abstrak

Financial Technology (fintech) menjadi salah satu pendorong utama inovasi dalam sistem layanan keuangan, menciptakan peluang baru untuk meningkatkan efisiensi, aksesibilitas, dan kepuasan nasabah. Penelitian ini bertujuan untuk menganalisis peran fintech dalam meningkatkan kualitas layanan perbankan syariah, serta mengevaluasi sejauh mana integrasi teknologi ini selaras dengan prinsip-prinsip syariah. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan studi pustaka dan analisis data sekunder dari berbagai publikasi terkait. Hasil penelitian menunjukkan bahwa implementasi fintech, seperti mobile banking syariah, layanan pembayaran digital, dan pembiayaan peer-to-peer berbasis syariah, telah berkontribusi secara positif terhadap peningkatan kecepatan layanan, transparansi, dan kenyamanan nasabah.

Kata kunci: Financial Technology, Pelayanan, Perbankan Syariah

ANALISIS FAKTOR - FAKTOR YANG MEMPENGARUHI KEPUTUSAN NASABAH MEMILIH BANK SYARIAH

Sri Hendrawati — 2025-08-24

Penelititian ini bertujuan untuk menganalisis persepsi nasabah terhadap Bank Syariah Indonesia (BSI) KCP Brebes Bumiayu serta mengidentifikasi fakto-faktor yang mempengaruhi pengambilan keputusan nasabah dalam memilih bank syariah. Penelitian menggunakan pendekatan kualitatif dengan metode observasi dan wawancara terhadap 10 nasabah aktif. Faktor - faktor yang dianalisis meliputi faktor religius, ekonomi, sosial dan lingkungan, promosi dan informasi, serta pelayanan dan telnologi. Hasil penelitian menunjukan bahwa faktor religius merupakan motivasi utama nasabah dalam memilih bank syariah, diikuti oleh faktor pelayanan dan teknologi yang mendukung kenyamanan transaksi. Faktor sosial dan promosi juga berperan dalam membentuk persepsi positif terhadap layanan perbankan syariah. Temui ini memberikan implikasi penting bagi pengelola bank syariah untuk memahami preferensi dan kebutuhan nasabah secara komprehensif serta mengembangkan strategi pelayanan dan pemasaran yang selarasa dengan nilai-nilai syariah dan ekspektasi masyarakat modern

Kata kunci: Keputusasan nasabah, bank syariah, faktor religius, pelayanan, promosi

Pengaruh Labelisasi Halal, E-marketplace, dan Gratis Ongkos Kirim terhadap Keputusan Pembelian Produk

Muhammad Zaini Zaini — 2025-08-24

This study aims to determine the effect of halal labeling, e-marketplace and free shipping on purchasing decisions for Go-Milku SR12 milk at the Qasrina Store, Sekumpul Complex, Bukit Pinang Village, Samarinda Ulu District, Samarinda City. This type of research is quantitative research conducted in April - May 2025. The sample used was 80 respondents from the Sekumpul Complex, Samarinda City with a purposive sampling technique. Data collection was carried out by distributing questionnaires online (google form). Data analysis in this study used the IMB SPSS 30 software application. The results of the study found that: (1) Halal labeling has a positive and significant influence on purchasing decisions. (2) Free shipping has a positive and significant influence on purchasing decisions. However (3) E-marketplaces do not show any influence which is positive and significant towards purchasing decisions. Further research is suggested to explore other variables and expand the scope of the area to see whether similar results apply outside the Sekumpul Complex, Bukit Pinang Village, Samarinda Ulu District, Samarinda City.